Consumer PC Desktop Support | Help When You Need IT!

Brinestone | 116 Route 101A • Amherst, NH

 

When you need help with your home computer or network, call on real IT professionals. Putting your computer in inexperienced hands can do more harm than good, so do you really want to rely on a bunch of box store geeks with limited training, or would you rather a personal relationship with a friendly and professional IT team. Brinestone is here for you when you need help with any aspect of your home computing. When you need Brinestone you'll instantly be speaking with real people ready to help you? In most cases we can help the same day.

 

Support Options:

• Bring in your machine - Drop off your computer with us
• Remote Desktop Connection - In some cases we can securely connect to your computer from our office and fix problems.
• Onsite At Home Support - We will come to you.

We Support

• Windows & Mac OS X Server Operating Systems
• Critical systems monitoring with email notification
• Data Security including antivirus software and other malware protection/removal
• Software training service
• Hardware and software requirement consultation

The following principles define the general framework Desktop Support that Brinestone provides;

• Brinestone will support hardware for a reasonable life expectancy.  The computer industry generally recognizes three to four years as the typical lifespan of a desktop computer.  Computers older than this tend to be more difficult to support and are often inadequate to run current software.
• Brinestone will support software for a reasonable life expectancy, so long as said software is still supported by the vendor/publisher. Older software is problematic in terms of compatibility with newer hardware and software.
• It is not possible for Brinestone to support all types of hardware and software. To ensure that new hardware and software fall within the scope of Brinestone support, departments should consult with Brinestone prior to acquisition.
• Brinestone-supported computers must be protected by anti-virus software installed and configured to Brinestone specifications.  Users with unprotected computers are subject to service charges should virus infection occur.

 

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